1. Introduction
The Reserve (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, purchase from us, sell to us, or use our website or services.
We act as the “data controller” for the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal information:
• Full name
• Billing and delivery address
• Email address and telephone number
• Payment details (processed securely by third-party providers)
• Identification documents (for anti-fraud and compliance purposes)
• Bank details (when paying you for a watch)
• Order and transaction history
• Device, browser, and website usage information
• Communications with us (emails, messages, calls)
3. How We Use Your Information
We use your personal data to:
• Process orders and payments
• Deliver products and services
• Purchase watches from you
• Communicate regarding orders, enquiries, or support
• Verify identity and prevent fraud
• Meet legal and regulatory obligations
• Improve our website and services
• Send service-related messages
• Send marketing communications (only where permitted or with consent)
4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)
5. Sharing Your Information
We may share your personal data with:
• Payment processors and banking providers
• Courier and shipping companies
• IT and website service providers
• Professional advisers (accountants, solicitors)
• Regulatory or law enforcement authorities when required
• Authorised beneficiaries involved in transaction payments
All third parties are required to safeguard your information and use it only for authorised purposes.
We do not sell your personal data.
6. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.
7. Data Retention
We retain personal data only for as long as necessary to:
• fulfil contractual obligations,
• meet legal or regulatory requirements, and
• resolve disputes or enforce our agreements.
When data is no longer required, it is securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
10. Cookies
Our website may use cookies and similar technologies to enhance functionality, analyse usage, and improve user experience.
You can manage cookie preferences through your browser settings.
11. Marketing Communications
You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.
We will never send unsolicited marketing messages in breach of applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect once published.
13. Contact Details
If you have any questions about this Privacy Policy or how your data is handled, please contact:
The Reserve.
Email: info@harryjackwatches.com
Telephone: +447751217902
